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How karatonbet Handles Your Personal Data

This page explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay transaction privacyNo data sold to third partiesClear data request processIndonesia-applicable policy
karatonbet How karatonbet Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Secure Data Storage

Account information is stored on encrypted servers. SSL connections protect data in transit between your device and our platform, whether you access via mobile or desktop.

Cookie Use and Control

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. You can clear cookies through your browser settings at any time.

Retention and Deletion

We keep your account data while your account is active. After closure, data is held only as long as required under applicable rules, then deleted or anonymised.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support through live chat or the in-account privacy settings path.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Support Start a live chat session directly from your account dashboard. Our support team can confirm what data we hold and walk you through a deletion or correction request.
Email Data Request Send a written data access or removal request to our support email address. Include your registered account username so we can locate your record quickly.
Account Settings Path Log into your account, go to Settings, then Privacy. From there you can review stored preferences, update contact details, or flag a data concern directly.

Common Questions About Your Data and Rights

We collect your name, email address, contact number, and account credentials. This is the minimum needed to open and secure your account on our platform.

No. We receive only a transaction reference and wallet identifier from payment processors. Your PIN, password, or full wallet credentials are never stored on our side.

Contact our support team via live chat or email, or use the Privacy section in your account Settings. Include your registered username so we can locate and send your data.

Yes. Submit a deletion request through live chat or email support. We will process it in line with applicable requirements, keeping only data that must be retained under local rules.

We do not sell or share your data with advertisers. Limited data may be passed to payment processors like DANA or OVO solely to complete your requested transaction.

We retain data for a reasonable period after account closure, as required where local law permits. After that period, your data is deleted or anonymised from our records.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.